The Canadian Centre to End Human Trafficking Fights Labour Exploitation

Media Relations

Labour trafficking is a crime that flies under the radar in Canada, and the complexities around this issue have prevented non-profit agencies from launching large-scale awareness campaigns – until now.  

 

Labour exploitation is a growing and prevalent issue in Canada, and reports indicate migrant workers pursuing “the Canadian Dream” are most at risk. The Canadian Centre to End Human Trafficking (The Centre) commissioned Strategic Objectives to lead a first-of-its-kind communications campaign to reach Canadians and migrant workers, educate workers on their rights, and encourage calls to the Canadian Human Trafficking Hotline. SO set the strategy and engaged creative agency, GREY Canada, and media buying firm, Hotspex Media, to bring our multi-faceted, tri-lingual (English, French and Spanish) strategy to life.  

The challenge

Educate the Nation; Reach the Unreachable

Labour trafficking is a difficult topic to tackle. Every year, hundreds of thousands of migrant workers come to Canada, providing the nation with an essential labour force that fuels our economy. While many are treated well, a growing number of migrant workers are not. According to recent statistics, 85% of Canadians believe migrant workers come to Canada for better living and working conditions, however, in reality, many face false promises, intimidation, and abuse. They live in fear, and tolerate illegal practices from employers including withholding wages, restricting movement, threatening violence or deportation, and worse. Most Canadians don’t feel labour trafficking affects their lives, plus migrant workers who are being exploited often don’t speak out for a myriad of reasons: they fear losing employment and money to send home; they don’t know our language; they are not aware of their rights; and their employers are usually their main source of information. Our communications challenge was two-fold: put this issue on the Canadian agenda to rally support; and reach workers who are relatively unreachable.

The solution

Impactful Messaging Connects

We started with a deep dive into the issue, listening to those with lived experience, and asking for insight directly from migrant workers. Because the issue is vast, we narrowed our focus to agricultural migrant workers predominantly from Mexico, Guatemala and Jamaica – they represent the majority of migrant workers in Canada and are most at risk of abuse. Elements of our award-winning campaign include:  

  • Phase One used National Human Trafficking Awareness Day in February to make the issue relatable to Canadians by highlighting how the food security of our nation rests on the backs of migrant workers. We raised awareness of labour trafficking practices, signs of exploitation, and help provided by the Hotline.  
  • Phase Two took place in June, when agricultural workers are settled into their jobs in Canada. This phase included:  
  • A national, tri-lingual ad campaign (English, French, Spanish): Targeting migrant workers directly, the ads focused on the most frequent labour abuses and equipped those at risk with information about their rights and help provided by the Hotline. The campaign included digital ads and out-of-home ads in key community locations.  
  • A digital toolkit: We focused on help available through the Hotline and provided much-needed assets to resource-strapped community partners working to end labour trafficking.  
  • Media relations: With a focus on key ethnic media, coverage reached migrant workers in their own language through trusted sources.  
  • Outreach to religious institutions: Oftentimes migrant workers are permitted to attend religious services therefore we provided resources to reach those at risk in rural congregations. 
  • Sponsored editorials: We targeted key publications in Mexico and Jamaica, as research showed migrant workers continue to read their native publications when in Canada, as do their family and friends back home.  

The Campaign entered uncharted territory and achieved our seemingly impossible goals: we increased awareness, propelled change, drove action, increased Hotline calls and provided critical resources.  

The results

Supporting Workers Who Support Our Nation

  • Winner of IABC/Toronto Best of the Best Judges’ Choice Award
  • Winner of IABC/Toronto OVATION Award in the “Non-Profit” category
  • Garnered 147.4 million earned media impressions – 24 times the industry standard of success! 
  • Hotline website unique page views increased by 208%  
  • Digital ads experienced an impressive click-through rate of 1.99%, with the rate for Spanish creative climbing to 2.61% 
  • Toolkit had a solid 36.6% open rate  

 

Advertisements developed by GREY Canada

Results

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